CACO Guide
Casualty Assistance Calls Program Funeral Honors Support Program (CNRSEINST 1770.2) BUPERSINST 1770.3 MILPERSMAN 1770 CACO Handbook (NAVPERS 15607D) COMNAVMEDCOMINST 5360.1 COMNAVPERSCOM Casualty Branch Website Military Medical Support Office Website Department of Veteran Affairs Website Burial and Memorial Benefits Website Social Security Administration TRICARE Fleet and Industrial Supply Center Personal Property Office Fleet and Family Support Centers Directors Website
At a glance
- Operator
- Navy Personnel Command (MyNavy HR) — Casualty Assistance Branch (PERS-00C)
- Access
- Public
- Last updated
Contact
- Commercial
- (901) 874-2501
- DSN
- 882-2501
The CACO Guide points logisticians and Sailors to the Navy's official Casualty Assistance Calls Officer (CACO) resources — the policies, handbook, and contact points used to support the next of kin of a Sailor who dies, is seriously injured or ill, or is missing. It is hosted by Navy Personnel Command's MyNavy HR site, not a standalone tool.
What it is
A Casualty Assistance Calls Officer (CACO) is a Navy officer or senior enlisted Sailor designated as the official representative of the Secretary of the Navy to a casualty's primary and secondary next of kin. The CACO's core references include the Casualty Assistance Calls Officer Handbook (NAVPERS 15607D) and MILPERSMAN 1770-series instructions governing notification, casualty reporting, and survivor support. CACOs are assigned duties that vary by casualty status — deceased, duty status whereabouts unknown (DUSTWUN), missing, seriously ill, or seriously injured.
Who operates it
The program is administered by Navy Personnel Command's Casualty Assistance Branch, designated PERS-00C, under MyNavy HR (Bureau of Naval Personnel).
Access
The CACO program pages and handbook references are publicly viewable on the MyNavy HR website at no cost and require no login. The originally listed URL (public.navy.mil/bupers-npc) no longer resolves; the content has moved to MyNavy HR's Casualty Support Services section.
How logisticians use it
Logistics and personnel-support staff use the CACO Guide references to identify the correct notification and support procedures, confirm which instruction governs a given casualty scenario, and locate regional casualty contacts and next-of-kin support resources tied to household goods, funeral honors, and survivor benefits coordination.
Related systems
Related Navy resources include the MyNavy HR Casualty Support Services pages (Long Term Assistance Program, Regional Casualty Contacts, TSGLI) and Navy Personnel Command's broader survivor-benefits guidance.