DLA Where's My Stuff? Training

DLA "Where's My Stuff?" (published on dla.mil as "Find Your Order") is a Defense Logistics Agency customer-support page that answers the most common question DLA customers ask after placing an order: where is my requisition and how do I track it? The page is a public orientation and jumping-off point — it does not itself track shipments, but it directs customers to the specific DLA and DoD systems that do, based on a document number (DOC NO) or transportation control number (TCN).

What it is

The page frames order tracking around a simple starting point: once an order or requisition is placed, use the DOC NO or TCN to query one of several systems for status. It then lists the relevant resources, each with a short description:

• FedMall — DLA's eCommerce ordering system for DoD, federal, state, and authorized local agencies, which also provides requisition and tracking visibility.
• Customer Assistance Handbook — a comprehensive reference for working with DLA, including contacts, program details, and code descriptions.
• WebVLIPS — a web-based, access-controlled query system (via the Defense Automatic Addressing System, DAAS) that draws on the Logistics Online Tracking System (LOTS) to show a requisition's life cycle from release into the DoD pipeline until the materiel posts to the destination's accountable records; it also tracks excess-materiel movement.
• DSS Material Tracker — a Distribution Standard System-based tool for tracking materiel requisition order status (Common Access Card required).
• IGC (Total Asset Visibility) — a USTRANSCOM/DLA partnership linking USTRANSCOM's Global Transportation Network with DLA's Enterprise Business System for end-to-end shipment visibility (Common Access Card required).
• WebSDR — the DoD web application for filing and researching Supply Discrepancy Reports (SDRs) when a shipment arrives damaged, short, or otherwise discrepant.

The page also lists a few program-specific resources for particular customer bases (e.g., DLA Troop Support's STORES for subsistence orders and DMMOnline for medical supply).

Who operates it

The page is part of DLA's public Customer Support site. When a customer can't resolve a status question through the self-service tools, the page directs them to the DLA Customer Interaction Center (CIC) — DLA's "One Call Resolution" point of contact for logistics issues — as the fallback contact.

Access

The orientation page itself is publicly viewable on dla.mil with no login required. Several of the systems it links to require Common Access Card credentials and/or a System Access Request (DSS Material Tracker, IGC, and DMMOnline are explicitly CAC-gated; WebVLIPS is described as an "access controlled" query system), while others (the Customer Assistance Handbook, general FedMall access) are more broadly reachable. In practice this page functions as a public directory of mixed-access tools rather than a single gated system.

How logisticians use it

Logisticians and DLA customers use this page as a triage step: identify which system matches their situation (routine status check vs. discrepancy vs. excess-materiel tracking), then jump to that system using their DOC NO or TCN. When self-service tools don't resolve the question, or a customer lacks CAC access to the gated systems, the page's fallback is to call or email the DLA Customer Interaction Center directly.

Related systems

Directly related to WebVLIPS/DAAS, the DSS Material Tracker, the USTRANSCOM/DLA IGC (Total Asset Visibility) capability, WebSDR for supply discrepancy reporting, and FedMall for ordering and requisition visibility. DLA's own outreach materials note that repeated "where's my stuff" calls to the Customer Interaction Center are also used internally as a signal that a customer may need hands-on FedMall training.