Navy NHDSM Old ERP HEAT
Submit a Ticket to Navy ERP for Help
At a glance
- Operator
- NAVAIR National Help Desk (Naval Air Systems Command)
- Access
- CAC required
- Last updated
Contact
- Commercial
- CONUS: 888-292-5919 OCONUS/local: 301-342-3104
Navy ERP HEAT was the legacy ticketing front end for the NAVAIR National Help Desk (NHDSM), the Tier 1 help desk that supported Navy Enterprise Resource Planning (ERP) users alongside other NAVAIR-managed systems. The listed HEAT ticketing URL (nhdsm.navair.navy.mil/HEAT/Default.aspx) no longer resolves with a valid connection, consistent with retirement of the standalone HEAT ticketing interface.
What it is
HEAT (from HEAT Software, an IT service management/ITSM platform) was the incident-tracking system NAVAIR's National Help Desk used to log and route support tickets, including tickets tied to Navy ERP — the Department of the Navy's financial and supply chain system of record. The National Help Desk used HEAT as its backend ticketing tool for years before NAVAIR moved toward newer service-desk tooling.
Who operates it
The National Help Desk was operated by NAVAIR (Naval Air Systems Command). Per NAVAIR's own public description, the National Help Desk supported web applications, PKI certificates, MYNAVAIR, e.POWER, and special projects including Navy ERP and the Legacy Network Shutdown.
Access
The HEAT ticketing URL in this listing fails to establish a connection (TLS handshake failure, not a login prompt), and there is no archived public snapshot of it, indicating the tool has been retired rather than merely gated. The Navy has been consolidating Tier 1 IT help desks — including legacy command-level desks like NAVAIR's — into the Navy Enterprise Service Desk (NESD), reachable at 1-833-NESDNOW (1-833-637-3669) or NESDNOW@us.navy.mil, a CAC/.mil-authenticated service for Navy personnel.
How logisticians use it
When active, this tool let Navy ERP users (financial and supply chain personnel across NAVAIR and other Navy ERP-onboarded commands) submit and track help desk tickets for system access issues, application errors, and account problems tied to their ERP modules, rather than calling the help desk cold for every issue.
Related systems
Navy ERP itself remains the Department of the Navy's financial/supply chain system of record. Ticket submission and Tier 1 support for Navy IT systems generally, including many legacy help desks, is consolidating into the Navy Enterprise Service Desk (NESD) program.